General informations

The care-zen.Fr website uses cookies (witnesses). A cookie is a small text stored by your browser, which allows it to keep information between web pages and browsing sessions. Zen care uses a certain number of "internal" cookies - generated and used by the care-zen.fr site - and "third party" cookies - generated on our site by third parties. They allow us to retain information about your ordering steps as you navigate the site, retain your customer details, and serve you relevant content based on your selected options. They also help us understand user behavior on our site, enabling us to make your experience more enjoyable.

Cookies can only store text, which is always confidential and in most cases encrypted. Zen Care will never store any personal data in a cookie.

What are cookies?

Cookies are small text files generated by the websites you visit, which allow you to store data that may be useful later. This data allows you to keep your information between pages, but also to analyze the way you interact with the site.

Cookies are secure, they can only store information that is made available by the browser, information that the user has previously entered into the browser or that is included in page requests. They cannot execute code and cannot be used to access your computer. If a website encrypts information contained in a cookie, only that site will be able to read that information.

There are two different types of cookies with different uses and content: temporary and persistent.
Temporary cookies contain information that is used within your browsing session. These cookies are automatically deleted when you close your browser. Nothing is saved on your computer once you've finished browsing.

Persistent cookies are used to store information that is used between visits. This data allows the sites to recognize that you are a recurring customer, and adapt accordingly. Persistent cookies have a long-term value which is set by the site, and which can vary from a few minutes to several years.

Why use cookies?

Cookies are used by the site to keep information about your session while you browse the site, to keep details of your reservation and to check if you are logged in. They are used to display products relevant to your trip.

Web analytics cookies, from our partners at google and adobe, allow us to track customer interaction across the site. This gives us valuable insights that allow us to improve the site and the products and services we offer.

We also work with partners who will write third-party cookies which are then used by advertisers on other sites to serve you appropriate and relevant advertisements based on your browsing history. These cookies do not store personal information that allows other sites to identify you, in fact, they are based solely on browsing history.

Disabling and deleting cookies

All web browsers allow you to limit the behavior of cookies or disable them in the browser settings or options. The steps to follow are different for each browser, you can find instructions in the “help” menu of your respective browser.

Thanks to your browser, you can also consult the cookies present on your computer, and delete them one by one or all at once.

Cookies are text files that you can open and whose content you can read. The data contained inside is often encrypted and corresponds to a web session, so that it only makes sense for the website that wrote it.

If you disable cookies, Zen Care will not be able to place an order. Disabling cookies will also affect tracking of your progress through the site, but will not prevent the google analytics code from recognizing your visit.

What do Zen Healing cookies include?

The temporary cookies created by zen care include data used by the web server that processes your session, your authentication status (against the zen care customer database) and your order details.

The persistent cookies that are created by the zen care website are used by our technology partners, prestashop and google. They are used to recognize traffic to the site that is most often repeat users rather than new customers. The information that is stored is used to serve you relevant ads on other sites on our behalf. Deleting these cookies will not harm your experience or the functionality of the care-zen.fr site.

Cookies from our technology partners

Zen care is a shopify partner for web analysis and customer journey analysis. The data collected allows us to improve the site, infrastructure, products and services based on where, when and what customers watch. Shopify writes both persistent and session cookies. Cookies do not store personal data. Deleting or disabling these cookies will not affect the functionality of the site.

Google

Zen care is a google partner for web and advertising analysis. The data contained in the cookies informs Google about the pages, products and services that you have visited, and allows it to offer you appropriate advertisements. Google writes both persistent cookies and temporary cookies. Cookies do not store personal data. Deleting or disabling these cookies will not affect the functionality of the site.