Summary
1. Preamble
2. Definitions
3. Purpose
4. Contract Documents
5. Opposability of the General Conditions of Sale
6. Presentation of the Products Offered for Sale
7. Access to the Online Sales Space
8. Computing and Freedoms
9. Order
9.1 Identification And Acceptance Of The General Conditions Of Sale
9.2 Order Taking
9.3 Confirmation of Contractual Information
9.4 Right of Withdrawal
9.5 Order Execution
9.6 Delivery
9.7 Payment Method
9.8 Order Tracking Service
9.9 Order Cancellation
10. Price
11. Retention of Title Clause
12. Defective Products
13. Proof Agreement
14. Password
15. Respect For The Integrity Of Elements Accessible On The Online Sales Space
16. Intellectual Property Rights
17. Liability
18. Independence of Parties
19. Force Majeure
20. Law
1. Preamble
1. SOIN ZEN Operates A B To C E-Commerce Space Within Its Website Www.SOIN ZEN.Com. This Service Is For Consumers Only.
2. Any order placed on this Online Sales Space assumes consultation and prior acceptance of these General Terms and Conditions.
3. The Customer has the option of saving and printing these general conditions of sale using the standard functions of his browser or his computer.
4. The Customer Declares To Have Obtained From SOIN ZEN All The Necessary Information Regarding The Use Of The Online Sales Space And The Quantitative And Qualitative Characteristics Of The Products.
5. The Customer acknowledges being fully informed of the fact that his agreement concerning the content of these General Terms and Conditions of Sale does not require the handwritten signature of this document.
6. The Customer also declares that the acquisition of the Products is not directly related to his professional activity, their acquisition being exclusively intended for a personal private and non-professional use on his part.
7. As a consumer, the customer has specific rights, which would be called into question in the event that the products acquired within the framework of the website actually have a relationship with his professional activity.
8. The Customer declares to be an emancipated adult or minor within the meaning of the Law of February 6, 1975 relating to civil majority, parental authority, legal administration, guardianship and emancipation, and to have full legal capacity to undertake under these general terms and conditions.
2. Definitions
The Terms Below Will Have For The Parties The Following Meanings:
– “Purchase Order”: Dematerialized Document Which Indicates The Characteristics Of The Product Ordered By The Customer And Which Must Be Signed By Him By The So-called “Positive Double Click” Technique To Bind Him;
– “Order Number”: Number Communicated by SOIN ZEN in the Customer's Order Confirmation Email;
– “Contractual Partner”: Any Partner of SOIN ZEN Other than the parties necessary for the order processing process, using personal data for commercial prospecting purposes;
– “Product”: The term Product refers to Cosmetics, Dermo-Cosmetics and Nutritional Supplements, offered for sale on SOIN ZEN's Online Sales Space.
3. Purpose
The purpose of these General Conditions is to define the rights and obligations of the parties in the context of the sale of products offered by SOIN ZEN on its online sales area, accessible within its website Www.SOIN ZEN.Com.
4. Contract documents
The Contractual Documents Are In Order Of Priority:
– These General Conditions;
- Purchase order.
In case of contradiction, the higher ranking document will prevail.
5. Enforceability of the general conditions of sale
The version of the General Conditions of Sale opposable to the Customer is the one appearing on the Site at the time of the validation of the Order by the Customer.
The Different Versions Of The General Conditions Of Sale Are Archived By SOIN ZEN.
The documents appearing online in the ZEN CARE online sales space prevail over any paper version of an earlier date.
The General Terms and Conditions of Sale are subject to modification or deletion at any time by SOIN ZEN.
These General Terms and Conditions of Sale are offered in French.
6. Presentation of the products offered for sale
Pursuant to the provisions of the Law of August 14, 2000 relating to Electronic Commerce, the SOIN ZEN Electronic Commerce space accessible at the address Www.SOIN ZEN.Com.Com, mentions the following information:
– The name of the seller of the product, his telephone number, the address of his registered office;
– The Essential Characteristics of the Product Offered for Sale;
- Delivery fees ;
– Terms of Payment and Delivery;
– The existence of a Right of Withdrawal;
– The Duration Of Validity Of The Offer And Its Price.
The Customer acknowledges having, prior to placing the order, having read all the information referred to in the first paragraph of this article.
7. Access to the online sales area
SOIN ZEN Reserves The Right, Without Notice Or Compensation, To Temporarily Or Permanently Close The Www.SOIN ZEN.Com Website Or Access To One Or More Services Such As The Online Sales Space.
SOIN ZEN is not liable for damages of any kind that may result from these changes and/or temporary unavailability or even the permanent closure of all or part of the website or the services associated with it, such as the Online Sales Space.
8. Protection of Personal Data
The Information Which Is Requested By SOIN ZEN, In particular Through The Order Form, Is Necessary To Process The Order And May, Unless The Customer Opposes It Formulated Using The Checkbox, Be Communicated To SOIN ZEN's Contractual Partners .
The Customer may write to SOIN ZEN's Personal Data Department, the contact details of which are indicated in the Legal Notice appearing online on the Www.SOIN ZEN.Com website, to exercise their rights of access and rectification with regard to Information Concerning Him And Contained In ZEN CARE Files Under The Conditions Prescribed Under The Conditions Provided By The Amended Law Of August 2, 2002 On Data Protection.
In order to be able to update the personal data relating to the client, the latter undertakes to provide, at the request of the company SOIN ZEN, all the information requested of it.
9. Order
9.1 Identification And Acceptance Of The General Conditions Of Sale
The Customer Wishing to Conclude These General Terms and Conditions of Sale undertakes to communicate the requested information beforehand using the forms available online on the Www.SOIN ZEN.Com website.
The Client further attests to the truthfulness and accuracy of the information thus transmitted.
The contracting procedure includes the following steps:
Step 1: Referencing Mandatory Fields of Identification and Information Forms;
Step 2: Consultation of the General Conditions of Sale;
Step 3: Acceptance of all the General Terms and Conditions of Sale using the "Positive Double Click" technique. The Customer can, at this stage, identify the errors made in entering his data and correct them;
Step 4: Possibility For The Customer To Place An Order;
Step 5: The SOIN ZEN Company Acknowledges Receipt Without Delay And Electronically Of The Customer's Order.
The Customer is informed that the present General Conditions are subject to archiving by the company SOIN ZEN, and that he can access the archived contract. For this, he will have to send a registered letter with acknowledgment of receipt to the company:
LABSOIN ZEN, Chemin Des Boulangers 17 BP 234, 78532 Buc Cedex, France
The Customer guarantees the SOIN ZEN Company against any recourse or claim by a third party regarding unlawful registration under the terms of these general conditions of sale.
9.2 Order Taking
Orders made by the Customer are made through dematerialized purchase orders.
Any Order Form signed by the Customer by "Double Click" constitutes an irrevocable acceptance, which can only be called into question in the cases limitedly provided for in these General Conditions in the Articles "Right of Withdrawal" and "Execution of the Order". .
9.3 Confirmation of Contractual Information
The contractual information will be subject to confirmation, in good time and at the latest at the time of delivery, by e-mail to the e-mail address indicated by the customer on the order form.
This Confirmation E-Mail Will Include The Following Information:
– The address of the establishment of the person in charge of the offer where the customer can present his complaints;
– The Conditions and Procedures for Exercising the Right of Withdrawal;
– Information relating to after-sales service and commercial guarantees;
– Identification of the Transaction/Order Number;
– The Total Amount Of The Order (Price Including VAT, Shipping Costs);
– The Availability Of The Goods;
– The Delivery Times And The Indicative Shipping Date Of The Product.
It is up to the Customer, under his responsibility, to keep the contractual information received from SOIN ZEN on the medium of his choice.
9.4 Right of Withdrawal
The Customer Has A Period Of 14 Working Days To Return, At His Expense, The Unsuitable Products.
This period runs from the day of delivery of the order to the customer.
If this period expires on a Saturday, a Sunday or a public holiday or non-working day, it is extended until the first following working day.
The product must be returned to SOIN ZEN in its original packaging and the product must not have been unsealed or opened, so that the customer can benefit from the right of withdrawal.
The Product Must Be Returned To LabSOIN ZEN, Chemin Des Boulangers 17 BP 234, 78532 Buc Cedex, France
This Right of Withdrawal is exercised without penalty, with the exception of return costs.
In the event of the exercise of the right of withdrawal, the customer may request reimbursement of the sums paid subject to the return of the products at his own expense. This reimbursement will be made as soon as possible and at the latest within 30 days following the exercise of this right.
9.5 Order Execution
The Order Will Be Executed At The Latest Within An Indicative Time Of 30 Days From The Day Following The Day On Which The Customer Placed His Order.
In the event of unavailability of the ordered product, the customer will be informed as soon as possible and will have the possibility of canceling his order and being reimbursed for any sums paid, within 30 days at the latest of their payment.
In addition, SOIN ZEN informs its customer that in the event of unavailability of stocks, SOIN ZEN may temporarily close its online sales space and possibly indicate a date for the reopening of this space.
During the Closing Time of the Online Sales Space, the Customer will not be able to Order Products.
9.6 Delivery
The Products are delivered to the address indicated by the Customer on the Order Form.
When the Customer orders several Products at the same time, SOIN ZEN reserves the right to split shipments.
The Customer Can Request Online On The Space Of The Shop Dedicated For This Purpose, TO SOIN ZEN The Sending Of An Invoice To His Delivery Address Or To Any Other Address Of His Choice.
9.7 Payment Method
To Settle His Order, The Customer Has, At His Choice, All Of The Payment Methods Referred To In The Order Form.
In the event of payment by credit card on this site, SOIN ZEN uses the security system of ATOS-OGONE and/or CETREL, a service provider specializing in the security of online payments. We guarantee you the total confidentiality of your banking information, secured by the SSL (Secure Socket Layer) protocol, which automatically checks the validity of access rights during your payment by credit card and encrypts all exchanges in order to guarantee the Privacy.
The bank transaction by credit card, carried out between the customer and the secure system is therefore fully encrypted and protected. This means that the information related to your order and the number of your credit card does not circulate in clear on the Internet. The Customer's Bank Details Are Not Stored Electronically At SOIN ZEN.
9.8 Order Tracking Service
From This Service, The Customer Can Access The Following Operations:
– Activation of the Right of Withdrawal; Possibility of canceling the order in compliance with the conditions defined herein;
– Consultation of the status of the execution of the order and the possibility of making claims in the event of non-receipt of the product.
The aforementioned operations will be sent by the customer to LABSOIN ZEN by email form from the online store Www.SOIN ZEN.Com or by post to the following address: LABSOIN ZEN, Chemin Des Boulangers 17 BP 234, 78532 Buc Cedex, France
Refunds will occur automatically upon return of the products ordered in their original packaging and the product must not have been unsealed or opened, to the addresses mentioned in article 9.4, will be sent to the customer by check or bank transfer.
9.9 Order Cancellation
SOIN ZEN reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
10. Price
The prices relating to the order of the products are indicated on the online sales area dedicated to this purpose.
The Prices Are Displayed In Euros, In Amount Including VAT
These prices do not take into account delivery costs, which will be indicated in addition to the price including tax.
The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices of the products in the sales area.
In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. For certain products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These Rights And Sums Are Not Within The Responsibility Of CARE ZEN. They will be the responsibility of the Customer and are their sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies of their country.
All Orders Whatever Their Origin Are Payable In Euros.
SOIN ZEN Reserves The Right To Modify Its Prices At Any Time But The Products Will Be Invoiced On The Basis Of The Prices In Force At The Time The Orders Are Recorded.
11. Retention of title clause
The prices sold only become the full and entire property of the customer upon full payment of the price indicated on the order form.
By Perfect Payment Of The Price, The Parties Understand The Collection By SOIN ZEN Of The Customer's Payment, Fees And Taxes Included.
12. Defective Products
The Customer is expressly informed that the company SOIN ZEN S.À RL is not the producer of the products presented within the framework of the Dermavia.Lu website within the meaning of Law No. 98-389 of May 19, 1998 relating to liability. Due to defective products.
2. Consequently, in the event of damage caused to a person or property by a defect in a product presented within the framework of the Dermavia.lu website, only the responsibility of the producer thereof may be sought by the customer. , Based On The Information On The Product Packaging
13. Agreement of proof
The "Double Click" of the Customer made under the acceptance of these General Conditions of Sale, but also under the Order Form, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
The computerized records stored in SOIN ZEN's computer systems will be kept under reasonable conditions of security and considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
14. Password
The Customer must have a password to be able to order within the online sales area WWW.SOIN-ZEN.FR .
The Customer is solely responsible for the preservation and confidentiality of his password.
The Client undertakes to take all necessary measures to ensure this perfect confidentiality.
The Customer undertakes to notify, without delay, any loss, any omission or any voluntary or unintentional disclosure to third parties of his password.
This notification must be sent to SOIN ZEN and confirmed by registered letter with acknowledgment of receipt.
SOIN ZEN Will Interrupt Access To The Service And Will Refuse Any Access Or Any Order, Under This Password, Within 24 Hours Following Receipt Of The Registered Letter With Acknowledgment Of Receipt. Only the date of delivery of the registered mail is authentic between the parties.
15. Respect for the integrity of the elements accessible on the online sales space
The Customer agrees not to damage, illegally access or modify the data stored on SOIN ZEN's website.
16. Intellectual Property Rights
The Elements Belonging to SOIN ZEN, Such as the Website, Trademarks, Drawings and Models, Images, Texts and Product Design Are the Exclusive Property of SOIN ZEN, or Have Been Assigned to it.
These General Terms and Conditions of Sale do not imply any transfer of any kind of intellectual property right on the elements belonging to SOIN ZEN (sounds, photographs, images, literary texts, artistic works, software, trademarks, graphic charters, logos, etc.) For the benefit of the customer.
The Customer is prohibited from directly or indirectly infringing on SOIN ZEN's property rights.
17. Liability
The Products Offered Comply With The French Legislation In Force.
SOIN ZEN cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered (for example in the event of prohibition of a title, etc.). It is up to the customer to check with the local authorities the possibilities of importing or using the products or services you plan to order.
SOINS ZEN is only responsible for the content of the pages it sells online.
18. Independence of the parties
None of the Parties will make a commitment in the name and on behalf of the other.
Each of the Parties remains solely responsible for its acts, allegations and commitments.
19. Force majeure
Cases of Force Majeure will suspend the execution of the Online Sales Space.
20. Law
These General Conditions of Sale are governed by Luxembourg law.
This is the case for the rules of substance as well as for the rules of form.